Conax support

Conax Support offers four different support service levels:

• Basic service level, 9.00-17.00 local time on local business days
• Extended service level, 9.00-21.00 local time, seven days per week
• 24/7 service level
• Premium service level with 24/7, a named Technical Key Account Manager and one yearly system health check

Conax Support is available to Conax customers according to their Service Level Agreement:

Conax Support, single point of contact (SPOC):

• Email: support@conax.com 
• Phone: +47 22 40 52 80

In the case of defective hardware components, contact Conax Support. For handling of defective parts from third party suppliers except HDDs and HSMs, Conax Support will advise the Customer to contact the supplier’s partner in each country; see also http://www.sun.com/contact/support.jsp